ࡱ > Y [ X bjbj££ A6 $ $ $ 8 \ , \ $ *A . . . @ @ @ @ @ @ @ $ FC E x @ . . . . . @ 4 @ . ^ @ . @ 6 17 H : @qQw j y9 @ @ 0 *A 9 pF R pF 8 : : T pF = . . . . . . . @ @ H L . . . *A . . . . pF . . . . . . . . . : Freedom of Information Act 2000 Your request for information has now been considered. The Council holds the information requested. You asked for: I'm writing to make an FOI request for the following information regarding the council's home care provision:- details of the total number of home visits to clients by homecare providers that were due to take place in March, April and May 2016, or the last three months that data is available for, and the total number of clients covered by this. No. of planned visits for March, April, May= 279,408 Actual visits for March, April, May = 275,167 No. of service users = 21,801 - Of those visits, how many of them (as a number, not as hours) were electronically recorded by the Electronic Call Monitoring system used by the council? 156,390 - a list of providers whose calls were logged under the ECM system for the above months. Choices CareUniversalLHA ASRA / CompassWestminster Home CareCareUKAmicareHelp at HomeDirect HealthAspire UKDomiciliary Care ServicesHousing 21Always ThereCreative SupportSeva CarePrivate Home CareMears - In addition, I would like to request the following details from your Electronic Call Monitoring records for all home care visits funded by the council in the three months above (with the results broken down by month, in spreadsheet form if possible):How many hours should the home care visits for which ECM was used have taken in total? How many hours of attendance and work were actually completed and recorded? How many visits were cancelled by the client? How many of the visits that took place were less than 15 minutes in duration? How many of the visits that took place were less than 10 minutes in duration? How many of the visits that took place were less than 5 minutes in duration? How many of the visits that took place started late? Total no. of standard visits late + Total no. of critical visits late = 29,753 + 1,014 = 30,767 How many of the visits that took place were 30 or more minutes late? How many of the visits that took place were 60 or more minutes late? How many of the visits that took place were 90 or more minutes late? How many of the visits that took place were 120 or more minutes late? Section 12 of the Act makes provision for public authorities to refuse requests for information where the cost of dealing with them would exceed the appropriate limit, which for local government is set at 450. This represents the estimated cost of one person spending more than 18 hours in determining whether the department holds the information, locating, retrieving and extracting the information. We have over 20 home care providers each supplying a monthly visit sheet. We estimate that checking said sheets for the specific information requested above will require 60 hours of staff time. This is therefore a Refusal Notice under section 17.1 of the Freedom of Information Act, because under the provisions of section 12.1 of the Act, the Council estimates that to comply with your request in its current form will exceed the appropriate limit. You may re-use the information under an HYPERLINK "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/2/" Open Government Licence. If you are dissatisfied with the handling of your request please write to: Information Governance and Risk Leicester City Council Legal Services 1st Floor, 16 New Walk Leicester LE1 6UB e-mail: info.requests@leicester.gov.uk V X \ d i j y ɼxdP