We hope you find the Leicester City Council website easy to use. To help ensure this, we are committed to making our information and services accessible to all our users.

This is the accessibility statement for the Leicester City Council website, run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’re also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
We know some parts of this website aren’t fully accessible yet:

What to do if you can’t access parts of this website
If you need information on this website in a different format:

We’ll consider your request and get back to you as soon as possible.

At the bottom of every page there is also a link to our Contact Us section on our primary website – if you are having a specific problem with a part of this website, please use that form and include contact details so we can respond to you.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact The Web Management Team at

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility
Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non compliance with the accessibility regulations

Content that’s not within the scope of the accessibility regulations:

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards, unless otherwise stated.

How we test this website
This website is crawled and tested by our automated monitoring system every 7 days.

The Web Management Team perform internal testing frequently and act upon user feedback when we receive it.

What we’re doing to improve accessibility
We are continually working to make improvements to this website and plan to start doing real user testing in the future.




This statement was prepared on 02/04/2020 by the Web Management Team.

It was last updated on 02/04/2020.